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Google Business
Pull location reviews into the inbox, track reply status and keep local reputation work visible.
ReverIQ gives your team one inbox for Google Business, Apple App Store and Google Play, with AI-assisted drafts and clear signals on what needs attention next.
Join beta29 reviews across 3 sources. 20 awaiting reply.
ReverIQ listens to every review, mention and rating, understands what customers actually mean, and owns resolution from first signal to public reply.
Connect the channels customers already use, then let every new review, draft, reply and sync event flow through one operational feed.
Pull location reviews into the inbox, track reply status and keep local reputation work visible.
Bring iOS reviews into the queue with rating, territory and reply moderation context attached.
Manage Android reviews, publish replies and reconcile what is live in console against ReverIQ.
Use the AppExchange bridge to sync customer reviews into CRM records and reply from Salesforce workflows.
Send review alerts into selected channels so teams can spot issues without living in the inbox.
Reviews from Google Business, Apple App Store and Google Play land in a single queue. Filter by rating or assignee, move between needs-reply and replied in one click, and watch the SLA clock on anything still open.
Open a review and everything you need is already there. An AI draft in the tone that fits, saved templates one tap away, an SLA clock counting down, and a full timeline of who did what, when.
ReverIQ runs sentiment and theme extraction on every review, pins the exact window where things changed, and ties it back to a release, a price change or one location having a bad day.
28d · 4,812 reviews · composite score 74 / 100
All four included on every plan. No tick-boxes, no extra setup. It's just how ReverIQ works.
When you connect Google or the App Store, those keys are locked away the moment they land. Not even our team can read them.
Sign in with a one-tap email link. Nothing to remember, nothing to reuse, nothing for anyone else to guess.
Your reviews and replies live in your workspace and nowhere else. Other customers can't see a thing, by design.
Every change, from adding a teammate to publishing a reply or disconnecting a source, shows up in a clear, searchable history.
Three tone presets, Professional, Warm and Apologetic, now ship with every AI draft. Drafts pre-fill the reply box, and a human always approves before publish.
Apple App Store reviews now sync with territory and version metadata, support replies where Apple permits, and show moderation-delay guidance in the review detail.
Google Play reviews can now be replied to inline from the inbox, with reconciliation that keeps published replies in sync with what operators see in console.
We built ReverIQ because reputation work should feel clearer, calmer and more accountable. A public review is not just a comment. It is a signal, a customer waiting for ownership and a record of how the business responds.
ReverIQ is not venture backed. That gives us room to listen carefully, build deliberately and put customer trust ahead of growth theatre. Money spent with ReverIQ goes back into the product and the people using it.
If something is not working, we want to hear about it. The promise is simple: stay close to customers, protect their data and keep improving the operational system they rely on.
Start with one review source or bring a full CX team into the same operating record. Paid plans keep review imports uncapped, with clear limits around sources, AI drafts and operational controls.
| Feature | Essentials | Core | Pro | Enterprise |
|---|---|---|---|---|
| Best for | Solo operator | Small team | Growing CX team | Custom scale and security |
| Connected review sources | 1 | 3 | 20 | Unlimited |
| Supported review sources | Google Business, Google Play, Apple App Store | Google Business, Google Play, Apple App Store | Google Business, Google Play, Apple App Store | Google Business, Google Play, Apple App Store |
| Unified review inbox | Included | Included | Included | Included |
| Reply to reviews | Included | Included | Included | Included |
| Reply templates | 5 | 25 | 100 | Custom |
| AI reply suggestions | 100 / month | 1,000 / month | 5,000 / month | Custom |
| Review history retention | 6 months | 1 year | 3 years | Custom |
| Slack review alerts | - | Included | Included | Included |
| Salesforce workflows | - | - | Included | Included |
| Team management | - | - | Included | Included |
| Custom workflows | - | - | Included | Included |
| Custom SLA policies | - | Defaults only | Included | Custom |
| Encrypted credential vault | Included | Included | Included | Included |
| AI boost pack add-on | - | £39 / 1,000 extra suggestions | £39 / 1,000 extra suggestions | Custom |
| Extra sources add-on | - | £49 / 5 sources | £49 / 5 sources | Custom |
| Deep backfill add-on | - | £149 one-off per source | £149 one-off per source | Custom |
| Support | Email support, 2 business days | Standard support, 1 business day | Priority support, same business day | Priority support with onboarding |