2-star review · London flagship
Checkout took too long and the team did not follow up after I raised it in store.
3-star review · Manchester store
The team was helpful, but the queue was slow and I had to ask twice for an update.
Google Business Profile
Manage Google reviews with clear local ownership.
Bring Google Business Profile reviews into ReverIQ so support and location teams can see what needs a reply, who owns it, how urgent it is and whether the public response has been published.
Reviews · Google Business Profile
Reply published. Timeline updated.
AllUnreadUnreplied
Needs replyDraftPending approvalReplied
★★☆☆☆
High urgencyNeeds reply
Maya R.
6h leftNegative2-star review · London flagship Checkout took too long and the team did not follow up after I raised it in store.
High urgencyNeeds reply
★★★☆☆
Medium urgencyNeeds reply
Jordan P.
9h leftMixed3-star review · Manchester store The team was helpful, but the queue was slow and I had to ask twice for an update.
Medium urgencyNeeds reply
★★★★★
Low urgencyReplied
Ava K.
No SLAPositiveResolved review The team replied quickly and clearly explained the next step.
Low urgencyReplied
Reviews / Maya R. · 2★Reviews / Jordan P. · 3★
AI-assisted replyPending approval
Hi Maya, thanks for flagging this. We are sorry the checkout experience fell short. The London team is reviewing the queue data today and we will follow up with the store manager directly.
AI-assisted replyDraft ready
Thanks for the honest feedback. We are glad the team helped, and we are reviewing the queue handoff so updates are clearer next time.
Imported to ReverIQ
Assigned to CX operations
Draft generated for approval
Reply published to Google Business Profile
In the app
Manage the review, response and follow-up in one place.
Once Google Business is connected, the team can see the source context, assign ownership and prepare the public reply in ReverIQ. Salesforce and Slack can be added when the team wants optional CRM sync or channel alerts.
Connect
Bring Google Business Profile reviews into ReverIQ with source, rating, location and public reply state attached.
Triage
Prioritise low ratings, ownerless reviews and location clusters before they become reputation drift.
Reply
Draft, approve and publish a response while keeping the timeline and SLA visible.
Optional sync
If your team works in Salesforce, send review to Salesforce directly or even notify your team via Slack!
Response workflow
Reply publicly without losing control of the process.
ReverIQ keeps the original review, the AI-assisted draft, approval state, provider limits and public reply status together so teams know exactly what has happened and what still needs attention.
AI-assisted drafts
Approval before publish
Reply state tracking
Audit timeline
Google Business · response control
Maya R.
ApprovalAI draftHuman reviewReady
Metrics
See what is changing across Google Business Profile.
Teams need more than a list of reviews. They need response health, location or release patterns, and the themes that should move into CX or support planning.
47Open Google reviews
6hMedian reply time
12Locations at risk
long wait+41%
friendly staff+12%
checkout issue+28%
Google Business · optional connected operations
Google Business
Core review workflow: source context, reply state, ownership, SLA and audit trail.
SLA watched
→
Optional CRM + alerts
Choose to sync a case to Salesforce or send a Slack alert only when the workflow needs it.
Optional
Optional integrations
Keep ReverIQ as the record. Sync only when useful.
Salesforce sync and Slack alerts are optional connected workflows. Use them when a store-level issue needs CRM follow-up or team visibility, while the public Google reply state stays governed in ReverIQ.
Optional Salesforce handoff
Optional Slack notifications
Review URL included
Retry and sync state
Security controls are part of the workflow.
Credential care
Provider access is treated as operational infrastructure, not shared team passwords.
Role-based access
Separate operators, approvers and administrators by responsibility.
Approval-led AI
AI helps draft replies, but public responses remain human-controlled.
Audit trail
Assignment, draft, approval, publish and sync events stay visible.
Connect Google Business to the review control center.
See the source, response workflow, metrics and security controls first. Add Salesforce sync or Slack alerts only where your team wants connected follow-up.