2-star review · UK · iOS
The app keeps signing me out and I cannot get support from inside the app.
3-star review · US · iOS
The latest version is better, but notifications still arrive late.
Apple App Store
Give App Store reviews a controlled response path.
App Store reviews carry product feedback, support frustration and release perception. ReverIQ keeps iOS reviews in the same operational queue as every other public channel.
Reviews · Apple App Store
Reply published. Timeline updated.
AllUnreadUnreplied
Needs replyDraftPending approvalReplied
★★☆☆☆
High urgencyNeeds reply
App Store reviewer
6h leftNegative2-star review · UK · iOS The app keeps signing me out and I cannot get support from inside the app.
High urgencyNeeds reply
★★★☆☆
Medium urgencyNeeds reply
Jordan P.
9h leftMixed3-star review · US · iOS The latest version is better, but notifications still arrive late.
Medium urgencyNeeds reply
★★★★★
Low urgencyReplied
Ava K.
No SLAPositiveResolved review The team replied quickly and clearly explained the next step.
Low urgencyReplied
Reviews / App Store reviewer · 2★Reviews / Jordan P. · 3★
AI-assisted replyPending approval
Thanks for letting us know. We are investigating the sign-in issue and our support team can help you recover access while the fix is prepared.
AI-assisted replyDraft ready
Thanks for sharing this. We are glad the latest version is improving and we are checking the notification delay with the mobile team.
Imported to ReverIQ
Assigned to CX operations
Draft generated for approval
Reply published to Apple App Store
In the app
Manage the review, response and follow-up in one place.
Once Apple App Store is connected, the team can see the source context, assign ownership and prepare the public reply in ReverIQ. Salesforce and Slack can be added when the team wants optional CRM sync or channel alerts.
Connect
Bring App Store reviews into ReverIQ with territory, rating and moderation context.
Triage
Route release, account and support issues to the right owner.
Approve
Prepare AI-assisted developer responses with human approval.
Optional sync
Send a Slack alert or Salesforce follow-up only when the review needs support recovery.
Response workflow
Reply publicly without losing control of the process.
ReverIQ keeps the original review, the AI-assisted draft, approval state, provider limits and public reply status together so teams know exactly what has happened and what still needs attention.
AI-assisted drafts
Approval before publish
Reply state tracking
Audit timeline
Apple App Store · response control
App Store reviewer
ApprovalAI draftHuman reviewReady
Metrics
See what is changing across Apple App Store.
Teams need more than a list of reviews. They need response health, location or release patterns, and the themes that should move into CX or support planning.
24iOS reviews open
9hApproval SLA
5Territories trending
login issue+29%
support access+18%
latest release+11%
Apple App Store · optional connected operations
Apple App Store
Core review workflow: source context, reply state, ownership, SLA and audit trail.
SLA watched
→
Optional CRM + alerts
Choose to sync a case to Salesforce or send a Slack alert only when the workflow needs it.
Optional
Optional integrations
Keep ReverIQ as the record. Sync only when useful.
Slack and Salesforce are optional extensions of the App Store review workflow. Keep the response governed in ReverIQ, then alert or sync when account recovery or support follow-up is needed.
Optional Salesforce handoff
Optional Slack notifications
Review URL included
Retry and sync state
Security controls are part of the workflow.
Credential care
Provider access is treated as operational infrastructure, not shared team passwords.
Role-based access
Separate operators, approvers and administrators by responsibility.
Approval-led AI
AI helps draft replies, but public responses remain human-controlled.
Audit trail
Assignment, draft, approval, publish and sync events stay visible.
Connect Apple App Store to the review control center.
See the source, response workflow, metrics and security controls first. Add Salesforce sync or Slack alerts only where your team wants connected follow-up.