Match
Rules decide which review events deserve a Slack alert.
Slack integration
Send the right review alerts into the right Slack channels.
ReverIQ routes review events into Slack without turning every channel into noise. Alert on low ratings, SLA risk, new assignments, sync failures or reviews that need urgent human attention.
Slack · #review-alerts
Review alert posted
DeliveredRule matched: low rating and no reply.
Alert sent to #review-alerts.
Owner opened review in ReverIQ.
Integration role
A review alert reaches the right channel with enough context to act, not enough noise to ignore.
The integration is a closed sync record: what ReverIQ sends out, what the destination returns, and what stays governed in the review workflow.
Sources
Google BusinessPlayApp Store
Control planeReverIQ
DestinationSlack
DirectionPayloadReturnStatus recorded
Out
Channel alert: source, rating, location, topic and urgency.
→BackDelivery receipt from Slack.
Out
Action link: open the review, claim ownership or view the escalation.
→BackThread or channel reference.
Out
Status update: delivered, failed, retried or muted by rule.
→BackMute, retry or failure state back in ReverIQ.
Governed in ReverIQ
The queue, SLA clock, assignment and approval path remain in ReverIQ. Slack receives the operational signal, not the whole review system. Delivery failures and retries are recorded back in ReverIQ.
SLA watchedDraft governedAudit kept
Workflow map
One destination, one clear job.
The handoff stays simple: detect the event, move the right context, keep the operating record intact.
Route
Alerts land in the channel that owns the work: support, CX, store ops or app team.
Return
The team acts in ReverIQ so the record, SLA and public response remain controlled.
Controls
Small states that make the workflow trustworthy.
Operators need to see routing, delivery and recovery at a glance. These controls are intentionally compact so they feel like product infrastructure rather than marketing decoration.
Rule matched
ControlRule-based alerts
Post only the review events that match source, rating, SLA or assignment rules.
#review-alerts
ControlChannel routing
Send Google Business, Google Play or App Store review events to the right team channel.
RetryDelivered
ControlDelivery state
Keep delivery success and failure visible back in ReverIQ.
Map this integration around your workflow.
Start with one source, one destination and one ownership rule. Then expand once the team trusts the operating loop.