2-star review · Android 14 · v3.0.2
The latest release crashes when I open checkout. It worked fine before the update.
3-star review · Android 13 · v3.0.1
Search is slower after the last release and the results feel less relevant.
Google Play
Turn Android reviews into support and release signal.
Google Play reviews often reveal crashes, device issues and release regressions before they reach support. ReverIQ brings them into an accountable workflow with app context attached.
Reviews · Google Play Console
Reply published. Timeline updated.
AllUnreadUnreplied
Needs replyDraftPending approvalReplied
★★☆☆☆
High urgencyNeeds reply
Play reviewer
6h leftNegative2-star review · Android 14 · v3.0.2 The latest release crashes when I open checkout. It worked fine before the update.
High urgencyNeeds reply
★★★☆☆
Medium urgencyNeeds reply
Jordan P.
9h leftMixed3-star review · Android 13 · v3.0.1 Search is slower after the last release and the results feel less relevant.
Medium urgencyNeeds reply
★★★★★
Low urgencyReplied
Ava K.
No SLAPositiveResolved review The team replied quickly and clearly explained the next step.
Low urgencyReplied
Reviews / Play reviewer · 2★Reviews / Jordan P. · 3★
AI-assisted replyPending approval
Thanks for reporting this. We have identified an issue affecting some Android 14 devices and the team is preparing a fix. Please update when the next release is available.
AI-assisted replyDraft ready
Thanks for the detail. We are reviewing search performance for the latest Android release and will use this report as part of the investigation.
Imported to ReverIQ
Assigned to CX operations
Draft generated for approval
Reply published to Google Play Console
In the app
Manage the review, response and follow-up in one place.
Once Google Play is connected, the team can see the source context, assign ownership and prepare the public reply in ReverIQ. Salesforce and Slack can be added when the team wants optional CRM sync or channel alerts.
Connect
Bring Google Play reviews into ReverIQ with app version, locale, rating and reply constraints attached.
Triage
Route crash mentions and low ratings to support or release owners.
Reply
Use short, provider-safe drafts with approval before public response.
Optional sync
Notify product channels or create CRM follow-up only when a review needs wider action.
Response workflow
Reply publicly without losing control of the process.
ReverIQ keeps the original review, the AI-assisted draft, approval state, provider limits and public reply status together so teams know exactly what has happened and what still needs attention.
AI-assisted drafts
Approval before publish
Reply state tracking
Audit timeline
Google Play · response control
Play reviewer
ApprovalAI draftHuman reviewReady
Metrics
See what is changing across Google Play Console.
Teams need more than a list of reviews. They need response health, location or release patterns, and the themes that should move into CX or support planning.
31Crash mentions
4hRelease-risk SLA
8Locales trending
crash on launch+36%
checkout bug+22%
battery drain+14%
Google Play · optional connected operations
Google Play
Core review workflow: source context, reply state, ownership, SLA and audit trail.
SLA watched
→
Optional CRM + alerts
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Optional integrations
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Slack alerts and Salesforce follow-up are optional. Use them for release-sensitive reviews that need product or support attention, with app version, device context and owner state attached.
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Optional Slack notifications
Review URL included
Retry and sync state
Security controls are part of the workflow.
Credential care
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Role-based access
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Approval-led AI
AI helps draft replies, but public responses remain human-controlled.
Audit trail
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Connect Google Play to the review control center.
See the source, response workflow, metrics and security controls first. Add Salesforce sync or Slack alerts only where your team wants connected follow-up.