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app.impreva.io / pied-piper / overview
Impreva / AI Pied Piper / Overview
Live
7d 28d 90d Custom

Good evening, Richard · Pied Piper overview

29 reviews across 3 sources. 20 awaiting reply.

Reputation score
70
/ 100 · rating · replies · freshness
Needs reply
20
0 in draft · 9 replied
Reply rate
31%
9 of 29
Avg rating
4.1
across 3 channels
Brand sentiment · 7d
Derived from rating (1–2★ negative · 3★ neutral · 4–5★ positive)
+1 0 −1 14 Apr 15 Apr 16 Apr 17 Apr 18 Apr 19 Apr 20 Apr
Sentiment by source Volume split into positive / neutral / negative
Google Business
11 · +0.50
Apple App Store
11 · +0.62
Google Play
7 · +0.50
Rating distribution
5★
13
4★
9
3★
3
2★
2
1★
2
LIVE ACTIVITY
New 5★ review
App Store · 2m ago
"Best onboarding I've seen since Aviato."
AI draft ready
Google · 6m ago
Apologetic draft ready for 2★ review.
Negative mention
Google Play · 14m ago
"Crashes on Android 14 after update."
Reply published
Apple App Store · 22m ago
Luke S. replied in 1m 12s.
Theme trending
All sources · 31m ago
"middle-out compression" mentioned +41%.
New 5★ review
Google · 48m ago
"Finally faster than our old Hooli stack."
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"Middle-out fixed our queue"★★★★★
Pied Piper · Google · 2m ago
"Aviato import crashed twice"★★
App Store · 5m ago
01

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AI draft · apologetic
Hi Marta, sorry the Aviato import crashed for you. We've pushed a fix in 2.4.1 that should sort it, and the team is here if you hit anything else. Thanks for taking the time to flag it.
Professional Warm Apologetic
02

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Reply timeline · REV-DR0310
ActionTime
AI draft generated14:18
Warm template inserted14:19
Edited by Luke S.14:21
Published to App Store14:22
03

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Pied Piper · Reviews
Reviews
All reviews
SOURCES
Google Business 27
Google Play 14
App Store 8
Pied Piper / Reviews

All reviews

49
35 needs reply · 14 resolved
All 49 Needs reply 35 Draft 0 Pending 0 Scheduled 0 Replied 14
FILTER ★ Rating Assignee
★★★★★
Kevin S. ⏱ 20h SLA
Middle-out for CX  Love this app. It's clean, fast, and the new dashboard is miles better than our old Hooli workflow…
Needs reply
★★★★★
Charlotte Evans
Aviato-level polish  Exceptional service from start to finish. The team went above and beyond and somehow kept the rollout calm…
Replied: Thank you so much, Charlotte! We're thrilled you had such a great experience with us.
Replied
★★★★★
Emma Lawson
Better than Hooli Support  Stumbled on this while looking for a quieter way to handle reviews, and now the whole team uses it daily.
Needs reply
★★★★★
Sophie Harrington
Surprisingly calm for Pied Piper  Fast replies, tidy workflow, and none of the chaos we were bracing for during launch week…
Replied: Thank you so much, Sophie! We're delighted you enjoyed your visit. See you again soon.
Replied
★★★★★
Diana Cole
No Hooli-sized chaos  Genuinely impressed by every part of this experience. Fast response times, clear ownership, and no messy handoffs…
Needs reply
02

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Review · REV-DR0310
Reviews / Charlotte Evans · 5★ on App Store
Replied ↗ Open on App Store
App Store · 20 Apr 2026 Replied
CE
Charlotte Evans
★★★★★
Aviato-level polish
Exceptional service from start to finish. The team went above and beyond to resolve a complicated issue, and the whole flow felt calmer than any Hooli-era support queue we've used before.
EN
Reply sent 4h ago · via Warm template
Thank you so much, Charlotte! We're thrilled you had such a great experience with us.
↗ View on App Store
AI draft ready  in 1.1s for the next review in this thread Professional Warm Apologetic
ASSIGNMENT
Unassigned Change…
REVIEW
Impreva IDREV-DR0310
Source IDdemo-dr-031
Rating★★★★★
Posted20 Apr, 14:52
Imported6h ago
StatusReplied
REVIEWER
NameCharlotte Evans
LanguageEN
03

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Sentiment · all locations

28d · 4,812 reviews · composite score 74 / 100

7d28d90d
Checkout regression Mar 14 · 02:14 Mar 01 Mar 10 Mar 20 Today
"long wait"+41%
"friendly staff"+12%
"app crash"+28%
"great value"+8%
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